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Resources:
Customer Satisfaction Measurement Association
An association for customer satisfaction management professionals to help in identifying practices that improve customer satisfaction levels for their company.
http://www.csmassociation.org/
American Society for Quality
A society of individual and organizational members dedicated to the ongoing, development, advancement, and promotion of quality concepts, principles, and techniques.
http://www.asq.org/
United States Department of Labor homepage
This site contains statistics, summaries of labor laws and useful links to other government agencies.
http://www.dol.gov
Amazon.com
Departments include books, music, videos, home and garden, electronics, and toys.
http://www.amazon.com/
Environmental Protection Agency
Committed to protecting the natural environment.
http://www.epa.gov/
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